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Since 2013, we have delivered nearly 70 SmartStart® sessions. See what our clients have to say about their experiences:
"Balfour Beatty's SmartStart® process is a great way to kick off a project... It sets the tone, establishes rapport and good communication among the design team, the contractor's team, and the owner's team, and clarifies team values, priorities, and goals."
Dawnalyn Murakawa-Leopard, Deputy Superintendent
Manhattan Beach USD
"Balfour Beatty’s SmartStart® kickoff set our projects off on the right foot at MiraCosta! I was impressed by how it immediately developed connection between team members and focused the group on the common goal: project success!"
David Dunn, Program Director
MiraCosta College
"I appreciated the SmartStart® workshop because it allowed all parties to develop valuable relationships without the pressures associated with making critical decisions."
Patrick Springer, Dean of Physical Education and Athletics
Mt. San Jacinto College
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Contact our SmartStart® lead facilitators to learn more and schedule your session.
Bill Lorenzo
Senior Vice President of Preconstruction, Charlotte
CONTACT bill
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Support
System
Proactive
Design
Collaborative
Planning
Alignment
The SmartStart® framework has four strategic areas:
FRAMEWORK
LEARN MORE
The alignment component is a facilitated working session with all project stakeholders in which the owner plays a critical role.
HOW IT WORKS
SmartStart can be scaled up or down to meet the needs of the team and the project.
Clients Utilizing SmartStart
38+
SmartStart Delivered to Date
70
First SmartStart Conducted
08/2013
LEARN MORE
LEARN MORE
LEARN MORE
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Tom pace, Director of Facilities
San Bernardino City Unified School District
Click on the play button above to hear about the successful SmartStart® session with San Bernardino City Unified School District
We plan the construction processes and approach (such as scheduling, procurement, workflows and risk management) in an integrated way - involving all necessary parties.
- Engage the supply chain
- Understand and eliminate risk
- Explore options and opportunities
- Milestone planning
- Establish performance metrics
- Identify and remove constraints
When we are heavily involved in design, we strategically find ways to add the most value during the design phase. This involves informing the design through cost and constructability and leveraging lean tools such as target value design, and related techniques including set-based design choosing by advantages, A3s for options analysis that is integral to an effective and efficient design process.
- Set up target value design mechanisms
- Discover schedule and quality parameters
- Identify high performance building options
- Explore options for off-site manufacturing
We define and manage information and interaction workflows such as colocation, facilitation, BIM execution planning/file sharing, contracts, incentives and team health.
- Team health and awareness
- Communication methods and standards
- Information management
- Technology and information workflow
- Digital documentation strategy
- Training approach
Mac Hoenicke
Preconstruction Director, Florida
CONTACT mac
Support
System
Proactive
Design
Collaborative
Planning
- Develop team dynamics through individual strength assessment
- Define value
- Define system of governance
- Agree on decision-making protocol
We create a high-performance team by understanding and seeking
agreed-upon expectations of team behaviors, values, governance/decision-making criteria and milestone planning.
Morning
Half-Day Session
full-Day Session
Customization
Morning
Half-Day Session
The morning half-day SmartStart session is a great way to kick-off the day
To the right is an example of what a typical agenda looks like for a morning session.
8:00 - 8:15a
8:15 - 9:15a
9:15 - 9:30a
9:30 - 10:30a
10:30 - 10:45a
10:45 - 11:30a
11:30a - 12:00p
12:00 - 12:45p
12:45 - 1:00p
Welcome Message, SmartStart Overview
Behavioral Alignment (CoreClarity Assessments)
Break
Values Understanding & Alignment
Break
Team Governance & Meetings
Lunch
Milestone Planning, Logistics & Risk Management
Conclude, Plus/Delta & Adjourn
Afternoon
Half-Day Session
11:00 - 11:30a
11:30 - 11:45a
11:45a - 12:45p
12:45 - 1:00p
1:00 - 2:00p
2:00 - 2:15p
2:15 - 3:00p
3:00 - 3:15p
3:15 - 4:00p
4:00 - 4:30p
To the right is an example of what a typical agenda looks like for a afternoon session.
The afternoon half-day SmartStart session is a great way to close-out the day
Afternoon
Half-Day Session
Welcome Message, SmartStart Overview
Behavioral Alignment (CoreClarity Assessments)
Break
Values Understanding & Alignment
Break
Team Governance & Meetings
Lunch
Milestone Planning, Logistics & Risk Management
Break
Team Charter Development
Break
Team Health Assessment
Break
Stop-Start-Continue
Conclude, Plus/Delta & Adjourn
Team Happy Hour / Team Dinner
- Team Charter Development
- Team Health Assessment
- Stop-Start-Continue
The full-day SmartStart session takes a typical morning half-day session and adds on a deep dive into team health in the afternoon.
Full-Day Session
SmartStart is a fully customizable tool that can be tailored to fit any of your needs. We will work closely with you to create the most valuable session.
Customization
8:00 - 8:15a
8:15 - 9:15a
9:15 - 9:30a
9:30 - 10:30a
10:30 - 10:45a
10:45 - 11:30a
11:30a - 12:00p
12:00 - 12:45p
12:45 - 1:00p
1:00 - 2:00p
2:00 - 2:15p
2:00 - 3:00p
3:00 - 3:15p
3:15 - 3:45p
3:45 - 4:00p
4:00 - 6:30p
Team Charter Development
Team Health Assessment
Stop-Start-Continue
Team Happy Hour
Team Dinner
Mid-Point Check-In
Customized to suit the need of the project during the middle of it's life. This is a great time to reconnect and realign with the project goals.
modules
- Team Happy Hour
- Team Dinner
Additional Modules Include:
Welcome Message, SmartStart Overview
Behavioral Alignment (CoreClarity Assessments)
Values Understanding & Alignment
Team Governance & Meetings
Milestone Planning, Logistics & Risk Management
Conclude, Plus/Delta & Adjourn
Team Lunch
Lunch
Welcome Message, SmartStart Overview
Behavioral Alignment (CoreClarity Assessments)
Break
Values Understanding & Alignment
Break
Team Governance
Break
Milestone Planning, Logistics & Risk Management
Conclude, Plus/Delta & Adjourn
Customization
full-Day Session
Half-Day Session
modules
Customized to suit the need of the project during the middle of it's life. This is a great time to reconnect and realign with the project goals.
Initial SmartStart (Kick-Off) Session
- Welcome Message, SmartStart Overview
- Behavioral Alignment (CoreClarity Assessments)
- Values Understanding & Alignment
- Team Governance & Meetings
- Milestone Planning, Logistics & Risk Management
- Conclude, Plus/Delta & Adjourn
- Team Charter Development
- Team Health Assessment
- Stop-Start-Continue
SmartStart® is a fully customizable tool that can be tailored to fit any of your needs. We will work closely with you to create the most valuable session.
Customization
The full-day SmartStart® builds upon the foundation of a half-day session and also incorporates a module on Team Health/Team Charter
Full-Day Session
To the right is an example of what a typical agenda looks like for a morning session.
The half-day SmartStart® is the most common session delivered.
The half-day session can begin in the morning or afternoon and typically takes 4-5 hours to complete (breakfast/lunch included).
Half-Day SessioN
SmartStart can be scaled up or down to meet the needs of the team and the project.
Click between the session tabs to see additional information.
We create alignment in a facilitated working session with all project stakeholders. At every step, the owner plays a critical role.
HOW IT WORKS
Welcome Message, SmartStart Overview
Behavioral Alignment (CoreClarity Assessments)
Values Understanding & Alignment
Team Governance & Meetings
Milestone Planning, Logistics & Risk Management
Conclude, Plus/Delta & Adjourn
8 AM
10 AM
1PM
Lunch
12 PM
Additional Modules IN BLUE.
Milestone Planning, Logistics & Risk Management
Team Charter Development
Team Health Assessment
1PM
Lunch
12 PM
Values Understanding & Alignment
Team Governance & Meetings
10 AM
Welcome Message, SmartStart Overview
Behavioral Alignment (CoreClarity Assessments)
8 AM
Stop-Start-Continue
Conclude, Plus/Delta & Adjourn
3 PM
Team Happy Hour / Team Dinner
4 PM
SmartStart® has been delivered to the following clients
Alignment
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Follow-up SmartStart (Check-In) Session
The Challenge
The Solution
• Budget overruns
• Quality issues
• Schedule delays
• Safety issues
• Administrative overload
The Challenge
What SmartStart Achieves:
The SmartStart framework proactively addresses root causes using the beginning of a project (ideally the first 90 days) to kick-start the project team.
IMPACT – ensures that your notions of value are deeply understood and that everything we do directly addresses your value proposition and the betterment of the team.
EFFICIENCY – enables alignment around project objectives, transparency and team integration to avoid issues that create rework and better leverage the collective expertise of all project stakeholders.
The Solution
SmartStart leads all project stakeholders to
custom solutions – it starts with identifying, understanding and addressing root causes of waste.
Why SmartStart®?
Challenge / Solution
This commitment led us to discover that much of the inefficiency experienced on a project is invisible, disguised as underlying and pervasive problems with team performance.
Balfour Beatty is committed to driving waste and inefficiency out of the construction process and the entire building lifecycle.
This commitment led us to discover that much of the inefficiency experienced on a project is invisible, disguised as underlying and pervasive problems with team performance.
Balfour Beatty is committed to driving waste and inefficiency out of the construction process and the entire building lifecycle.
• Poor planning
• Lack of coordination
• Late decisions
• Expertise missing
• Unforeseen conditions
• Misunderstanding
• Communication challenges
• Bad meetings
ROOT CAUSES:
• Interpersonal conflicts
• Motivation challenges
• No decision making protocol
• Misalignment
• Lack of clarity - values, risks
• Lack of accountability
• Unclear process
• Mistrust
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Noel Maloof, Executive Director of Operations
City Schools of Decatur
“The Balfour Beatty team went above and beyond during the preconstruction process. They were willing to listen to the concerns and needs of the end users and found creative solutions to many budget and programming challenges. They worked diligently to protect the project program and find ways to fit the building into the budget without compromising the vision and design of the school.”
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Tom Wening, Director of Facilities
Forsyth County Schools
“Technical and collaborative chemistry was absolutely there with the Balfour Beatty team. The SmartStart® experience was good, but ultimately it’s about the people. Balfour Beatty has the right people.”
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Amy Bell, Vice President, Architecture
Goodwyn, Mills & Cawood (GMC)
“Early on, the Balfour Beatty team established a collaborative approach between our design team and Atlanta Public Schools. Their preconstruction efforts and ability to come up with innovative and creative solutions to budget and schedule challenges were exceptional. They worked diligently to ensure the scope, vision and design of the school were protected while working through these budget challenges, allowing project delivery under budget.”
CONTACT Justin
Justin Maletic
Vice President,
Business Acquisition
CONTACT Kyle
Kyle Frandsen
Vice President,
Sacramento
SmartStart is a framework for developing a high performance team and custom project strategy uniquely suited to your values and project needs.
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SURFACE PROBLEMS:
UNDERLYING CAUSES:
CONTACT Kyle
Sarah Brand
Vice President, Business Acquisition
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CONTACT Kyle
Steve Schrader
Design Manager
CONTACT bill
Lauren Turner
Marketing Manager,
Seattle
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SmartStart® Facilitators
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